Product Portfolio

Donald Richard

Product Leader

StripeAirbnbShopify

Over the past 9 years, I've led product across consumer payments, marketplace insurance, global billing infrastructure, and AI-powered compliance. I've shipped products used by hundreds of millions of people, taking them from zero to one and scaling into sustainable businesses generating millions in revenue.

Products Shipped

Staff Product Manager · Vanta

2026 — Present

Richmond, VA

Building products that scale across AI and enterprise compliance — turning manual audit work into automated, continuously monitored trust.

AI AgentsCompliance AutomationEnterpriseTrust

Shipped: AI Compliance Copilot

Run an automated compliance scan →

vanta · ai control mapping
Framework control mapping0/4 mapped
  • CTL-001

    Access Control

    Governance
    Test: Access ControlDocument: Access Control Policy
    85% confidence
  • CTL-002

    Data Encryption

    Governance
    Test: Data EncryptionDocument: Data Encryption Policy
    85% confidence
  • CTL-003

    Incident Response

    Governance
    Test: Incident ResponseDocument: Incident Response Policy
    85% confidence
  • CTL-004

    Change Management

    Governance
    Test: Change ManagementDocument: Change Management Policy
    85% confidence

Product Manager — Link · Stripe

2025 — 2026

Richmond, VA

Owned the product portfolio for app.link.com, shipping 0→1 AI experiences and consumer email strategy for Link's 200M users, and led the company-level usage OKR.

0→1 ProductsConsumerPaymentsAI Agents

Shipped: Link App Activity View

Link App Activity View →

9:41

Activity

DR

June

Staff Product Manager · Ghost

2024 — 2025

Richmond, VA

Led User Activation and Marketplace Matching, using machine learning and ranking algorithms to pair the world's best brands with the right buyers.

MarketplacesRanking MLActivationStrategy

Shipped: ML Marketplace Matching

Tune the matching algorithm →

ghost · marketplace matching
Buyer Dashboard

Set your buying criteria and the ranking model re-scores available inventory live.

Top match
Cove Supply99% match

Accessories · $18/unit · 3000 units

Strong fit
Atelier No.698% match

Apparel · $38/unit · 1200 units

Good fit
Marlow & Co96% match

Apparel · $22/unit · 800 units

  • 4
    Northbound
    Footwear · $64/unit · 540 units
    95%
  • 5
    Ridgeline
    Footwear · $95/unit · 300 units
    94%

Product Manager — Travel Insurance · Airbnb

2022 — 2024

Richmond, VA

Led the global expansion of Airbnb Travel Insurance — launching reservation insurance in France, growing coverage by 30%.

Global ExpansionCheckoutFintechLocalization

Shipped: Reservation Insurance Checkout

Add insurance to a reservation →

9:41
Confirm and pay

Have a question? Send the host a message before you book.

Cancellation policy

Free cancellation for 48 hours. Cancel before Jun 5 for a partial refund. Learn more

Travel insurance

Get reimbursed if you need to cancel due to illness, flight delays, and more.

Stay (5 nights + cleaning)€995.00
Total (EUR)€995.00

Product Lead — Financial Management & Billing · Shopify

2020 — 2022

Remote / NYC

Shipped the 0→1 Shopify Finances section and led EMEA/APAC localization, launching local-currency payments in Germany and India for millions of merchants.

Embedded FintechBillingEMEA / APACLocal Currency

Shipped: Shopify Finances Home

Explore the merchant finances hub →

shopify admin · finances

Finances

compared to Jul 1-Jul 4, 2024
Net sales
$42.50—
Gross profit
$0.00—
Gross margin
0%—
You didn't sell any products with a cost per item in this date range.

Finances breakdown

Earnings
$133.40
Store$53.05
Instagram$28.40
Google$21.90
Facebook$17.25
Amazon$12.80

Payout account

To get payouts, you need to finish setting up Shopify Payments.

Current bill

$36.54

9 days left in billing cycle (Jul 13-Aug 13, 2024)

Collected US sales tax

$4.05Collecting in 2 regions

For details on your collected taxes, check the taxes report

0→1 Finances home · tap the date range to switch periods.

Product Manager — POS & Payments · Verizon

2017 — 2020

New York, NY

Led retail POS and customer care. Shipped a redesigned checkout flow that doubled revenue quarter-over-quarter and reached a 29% close rate.

Retail POSCheckoutConversionTelecom

Shipped: Retail Checkout Flow

Walk the optimized checkout flow →

verizon · choose your fios experience
Family using Fios at home

Choose your Fios experience.

AI Side Projects

Calvin · AI copilot for busy couples

Side Project

A personal side project — an AI household copilot that reads a couple's shared calendar, email, and orders to surface the gaps that fall through the cracks. It drafts the next step and lets both partners act together from a daily briefing.

AI AgentsConsumer 0→1MobileMCP

Built: Calvin

Explore the Calvin daily briefing →

9:41

Hi Donald

Here's what's top of mind

Action Needed12m ago

Dinner reservation clashes with Maya's recital

  • Ottavio's is booked for 6:30 PM Friday
  • Maya's spring recital starts 6:00 PM the same night
  • Both events are on your shared calendar
Suggested Next Step

Move the reservation to 8:30 PM, after the recital wraps.

DJ
Heads Up1h ago

New Amazon order looks like a gift for Sam

  • Order #114-233 — "Lego Botanicals" — arrives Thursday
  • Matches Sam's wishlist saved in Context
Medium confidence
D
Deadline2d ago

Passport renewal due in 3 weeks

  • Jordan's passport expires before the Italy trip
  • Renewal by mail takes 4–6 weeks
Suggested Next Step

Book an expedited appointment downtown this week.

J

Contact

Building something at the intersection of humans, agents and software? Let's talk.

donald.richard19@gmail.comConnect on LinkedIn